1. Contact Us to Discuss Your Needs or Request a Quote
The Charles River Cell Solutions Business Development Executives (BDE) and Client Services team are here to assist you through your ordering and order fulfillment experience. Our BDEs have an extensive knowledge of our product catalog and are available to guide you in selecting the best products and services for your drug discovery and process development needs. For GMP-compliant products, our team will work with you to document your needs within the appropriate agreements to ensure proper product, quality, and regulatory requirements are met. Request a quote or download the catalog.
2. Place Your Order Request
Once you are ready to place an order, please submit your purchase order to our Client Services team via [email protected]; and reference a quote number if you have one. The Client Services team will work to coordinate with our donor Recruitment team (if applicable) and capture the details of your shipping conditions and expected delivery date on our Product Order Form (POF), which serves as an order confirmation document that will be sent for your final review. Charles River accepts payment in U.S. currency. Payments in the form of company checks, cashier checks, money orders, and major credit cards. If paying by credit card, please indicate on your order request and a member of our Client Services team will contact you, or you may call us at 877-397-3087. Payment is to be made in full to Charles River within 30 days of invoice.
3. Review and Confirm Your Order
For research use only (RUO) products, a member of the Client Services team will send the POF to you for review and electronic signature as part of the order confirmation process. The POF includes product specification, shipping details including shipping temperature, billing information including payment information. By signing the POF, you confirm that the information is correct, and you agree to the Charles River Cell Solutions Terms and Conditions which state that biological products provided are intended for research use only and not for direct therapeutic or diagnostic use in humans or animals, or for further manufacturing of therapeutic products or devices. Charles River will begin recruitment and schedule a donor for collection or prepare shipment of cryopreserved products following receipt of a signed POF and purchase order/payment.
For GMP-compliant products, a POF is not necessary; rather, the documented agreements outline the appropriate requirements.
4. Receive Your Shipment
On the day of shipment, shipment tracking information will be sent to the primary contact(s) noted on the POF. When you receive an order from Charles River, there will be standard documents included with the shipment. What to expect in a shipment:
- Packing slip
- Product Certificate of Analysis (COA)
- Prepaid dewar return labels and instructions (if applicable)
- Unloading & return instructions (standard shipment & high volume shipment)
- Dewar and applicable accessories must be returned within 24 hours or additional late fees may be applied.
Our support team is available to help with any questions related to your shipment, safe handling of blood products, and scientific-related product questions. Technical and Scientific support can be reached at (877) 944-4362 (option 3) or [email protected].
Other Useful Information: Shipping Options
Preserving and protecting your products during shipping is of the utmost importance. That is why we offer various packaging and shipping options to ensure that your products arrive safely and on time. We use industry leading shipping containers, such as ThermoSafe Insulated Containers, PeliBiothermal Credo and NanoCool shippers and Cryoport LN2 Transport Dewars, and qualified logistics partners based, such as FedEx, QuickStat, Biocair, and others, to facilitate safe shipment of products to locations around the globe. While we follow robust standard operating procedures specific to the Cell Solutions products, we can alternatively follow your shipping pack outs and protocols as well as work with your preferred shipping vendors.
We offer same-day local delivery of some products for clients located in Los Angeles and surrounding areas. For international orders, our team of specialist logistics exports provides white glove support and navigates the rules and regulations for the movement of biological material.