Research Model Order Cancellation Policies

Standard or Regular Animal Orders

To avoid charges, cancellation of standard animal orders must be received at least one business day prior to the scheduled shipment date. 

Humanized Mice Orders

HuPBMC-NCG mice orders must be canceled prior to the scheduled injection day to avoid charges. HuCD34-NCG mice orders must be canceled at least 11 business days prior to scheduled shipment. Large or multiple orders, greater than 45 animals, must be canceled at least 21 business days prior to the scheduled shipment. Otherwise, order(s) will incur a cancellation fee of 50% of the total order value.

C57BL/6 Aged Mice Orders

Cancellations of C57BL/6 aged mice will incur a restocking fee of 25% of the total order value. 

Rabbit Orders

Cancellation of rabbit orders at 3.0 kg or greater will incur a cancellation fee of 50% of the cost of the animals if not canceled at least five business days prior to the scheduled ship date. Cancellation of rabbit orders at 2.9 kg or less must be received at least one business day prior to the scheduled ship date. 

Timed Pregnant Animals

To avoid charges, cancellations for pregnant animals must be received prior to the scheduled mating day.

Value-Added Services

To avoid charges, cancellations for value-added services including, but not limited to, tattooing and ear tagging, must be received at least five business days prior to the scheduled ship date. Cancellations for orders with Somark Labstamp^® identification numbers must be received at least ten business days prior to the scheduled ship date.

Surgical and Biospecimen Services

Cancellations must be received at least six business days (eleven business days for guinea pigs and other intercompany animal transfers) prior to the scheduled ship date for most orders. Notice of cancellation is extended prior to the scheduled ship date for procedures with prolonged holding times, including, but not limited to 5/6 nephrectomy, Parkinson’s, and telemetry procedures. Order cancellations requested outside of our policy will incur fees for animals and a cancellation fee for surgery procedure(s).

Shipments Outside North America

To avoid charges, cancellation of standard animal orders must be received at least one business day prior to the scheduled shipment date. Documentation fees may still apply.

If the cancellation notice is received after the animals are packed and/or sent to the airport, the customer is responsible for animal and freight charges for transportation to/from the airport.